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I have used Fleetline mini cab service for many years now, having lived in Harrow for over 50 years. I have always been a faithful customer turning only to them when I needed a cab. Alas! the service has gone down those last few years. Some drivers don't bother to get out of their cabs when picking up fares at Supermarkets. This happened to me again last Monday. The cab I ordered arrived at our local Tesco's, driver parked and stayed in his car. Apparently, so he told me, he was looking in my direction so I should've spotted him. Trouble is I am as blind as a bat with no sight in my right eye and just a little bit in my left eye, so there was no way I could identify him as a Fleetline mini cab driver. When he saw I wasn't budging, he tried to ring my number without success and eventually got off his vehicle. To day I ordered another cab and asked the lady dispatcher if she would please ask the driver to get off the car to which she rudely and sarcastically replied that drivers don't have to, what I needed was in fact a chauffeur. Really? So what do you expect me to do with my shopping trolley whilst I go inquiring to a parked car if they were a cab meant for me? And furthermore am I, if I possibly could, supposed to open the boot of the cab to unload my shopping ? This has been a tradition for years and those drivers who don't want to shift themselves and give a bit of. Customer Service are surely in the wrong job and its seems that the lady who takes the calls is in full agreement with it. Rude and sarcastic and even cut me off. Hope one day she gets vulnerable and see how she likes having to open cab boots and unload her shopping whilst the driver stays put in his seat. I am awfully disappointed; as it's the norm nowadays customers are nothing but nuisance. The printed review dating 2016 is bang on and Fleetline obviously don't care since nothing has improved. Some of its drivers are very good and helpful but not many of them. Don't use Fleetline if you need help with opening the boot and offload your shopping if you are almost blind, blind or disabled, the dispatcher will tell you to get a chauffeur, in a sarcastic and talk down to you tone. Thank you for when the Service was good Fleetline but from now on I shall not be using your company again.

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