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Noor Dry Cleaners Harrow

Noor Dry Cleaners Harrow

1 5 Reviews


Dry Cleaners in Harrow - Harrow-on-the-Hill
169 Greenford Road, Harrow-on-the-Hill, Harrow, HA1 3RA
+44 (0) 20 8864 8333

Tags: Collection / Delivery Service, Curtains / Covers / Duvets, expensive, fraud, Rude staff, Shirt Service




Noor Dry Cleaners Harrow Reviews


I took a suit to Noor for dry cleaning. I was charged more as was told the jacket and trousers needed to go through the machine separately (£10.70). After picking it up (a week later), I took it home and tried it on. The suit was dirtier that before. There were marks on the trousers, the jacket and the previous paper tag (which I'd forgotten to remove from the inside label from a previous dry clean) was intact, not even marked.

I spoke to the shop on the phone. I was polite and asked for either a refund or for them to re-clean it. I was refused both and the owner of the shop raised his voice and was extremely rude.

Awful service, do not use.   
Tags: expensive, fraud, Rude staff

Rating  1

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Brought a dress suit made of satine £249, (of which I only wore for a few hours but unfortunately got a water stain on it) into this drycleaners. Ogre assured me there was no problem with type of material. When I went to collect it, there was a stain on the dress which had not been there to begin with. The stain on the jacket was still there along with a lot more stains which looked like oil. The Ogre told me he would clean it again and it would be fine. Alas it wasn't. When I pointed out the stains he started shouting and saying what do you want me to do, I can't do magic. I again tried to tell him he assured me there would be no problem with the material, only to be told the material was funny. I asked for my money back and he said no and started shouting again. Then another Ogre in the corner started shouting. I felt very intimidated and bullied. He threw the money on the counter and shouted, there's your money. I said I had brought a lot of business over the years, but the Ogres said they didn't care. Did I say OGRES, I meant owners. WILL NEVER GO INTO THIS DUMP AGAIN. BE WARNED PEOPLE.  

Rating  1

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Absolutely rude and not Profesional at all,
I paid £14 for my suit 2 hours service, I got my suit back with buttons broken on my booth arms and 1 on front,
Went back to speak to them and to get some advice, absolutely rude and very very un Profesional, without listening to the full conversion, started yelling at me telling me to go elsewhere,
This guy doesn't have a clue have to run business, no competition and he is still around,
Absolutely zero  

Rating  3

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Worst dry cleaners ever!!! Just paid £30 to have two dresses cleaned and they didn't do anything. The dresses still smell of antiperspirant and they are clearly dirty everywhere but they refuse to give money back. AVOID AT ALL COST  

Rating  1

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I have (used to be) a loyal customer of Noor Dry Cleaners at Sudbury Hill.

Bottom Line:
DO NOT GO THERE!
They Treat Customers like a NUISANCE
If only the Owner/Director knew how the Front of House conduct themselves

Why?
They have a flawed system when collecting garments and accounting for them with poor handwriting on tickets
They rush customers and discourage when customers want to count garnets
They treat customers poor when there is a dispute: Shout, hang up phones and treat customers like a nuisance: Arrogance

CUSTOMERS ARE NOT A NUISANCE, THEY ARE YOUR SOURCE OF INCOME

In general the item I was concerned with was how they counted garments and noted on the ticket: Bad handwriting and not clear with what the items were and general rushing and discouraging customers when counting garments.

Compounded when they actively rush to collect and return items and make the customer uncomfortable when they want to count there garments when handing over or collecting.

Then came the day when a shirt was lost in 2011: When someone else collected garments on my behalf to be told “Don't worry it is all there” - 1 shirt missing. No joy when I called back: what the ticket number? I don’t have it as they take it on collection!

Okay I gave a second chance (now regret I did): Everyone makes mistakes (although their arrogance lead them to blame the customer)

Now again in Spring 2014: Someone else collected my garments and was rushed out.
I called them: and they got extremely defensive, I made extra effort to be polite and diplomatic: I got shouted at and they hung up the phone TWICE.

CUSTOMERS ARE NOT A NUISANCE, THEY ARE YOUR SOURCE OF INCOME

  

Rating  1

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