Not logged in. Login or Register

HINTS ON REPORTING A REVIEW

Please report a review if you believe it contravenes our community guidelines. Whilst not every review will be positive, if you think some users are abusing the review feature on this site, it will be very helpful if you can let us know using this form. Many thanks for your assistance in making sure this site is a useful and pleasent resources for everyone.

Report this Review


I have used this company for several years without complaint. However I found the service this morning appalling. I had booked to be picked up from Heathrow terminal 4 and the driver had my flight details as usual. He sent me a text at 8.10am to say the vehicle is on it's way. My daughter and I met him at the terminal at around 9 am and we reached the vehicle after he paid the parking charge at around 9.10 am. I was then told that the £5 added at he initial. quote only covered 1 hour of waiting time and that I was liable to pay an extra £7.50 since I exceeded this by a few minutes! As an old customer the manager agreed to reduce this amount to £4. I have now paid £9 more for parking!! I noticed that the driver had paid less than £5 for parking and this was already included in the initial quote. I have reluctantly paid this extra fee to the driver but I feel I was cheated. I feel it is important that future customers are aware of my experience.


Your comments:
   
 



Please register to report this review
By clicking Submit you agree to our Terms and Conditions.


First Name:
Surname:
Email Address:
 
Username:
 Create a login username  
Password:
 Create a login password