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The driver arrived 25 minutes late -no apology. Grunted at me rather than saying hello or checking my name and the car smelled badly. It clearly hadnt been aired for sometime. I was supposed to be somewhere by that time and it impacted on those plans. Not only was there no perspex to protect passenger and driver in these covid times, but the driver was not even wearing a mask, which I thought was mandatory. This is really poor behaviour in covid times. The driver was rude and shouted at me when I opened the window to orotect myself with some fresh air. His whole manner was arrogant, abrupt and and rude. In fact the whole experience was appalling. I almost asked him to stop and let me out but I did not know where I was and it was dark and I was already late. His driving was erratic and his manner remained rude. If I could give zero stars I would. Will never be using Fleetline again especially as this is not the first time ive experienced issues with fleetline. I rang them the next gay to share my experience and ask them to look into these issues The guy there was even ruder and unprofessional. He kept speaking over me so never actually listened. Eventually he said he'd ring ne next day. Of course I knew he wouldnt and he hasnt (two weeks later). Stay clear

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