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I booked a taxi to take me to my GP for an urgent appointment because I am in pain and struggle to walk after surgery on a broken leg. I asked to be picked up near the door of my house, where I was already waiting. When the driver arrived, he called and told me to walk distant to a street whose name he didn’t even know, his English was very bad. When I started explaining to him that it was difficult for me to walk, he hung up, I was waiting hopping he would call me back, then I called the company twice, all they could say was that they would talk to the driver. I had no choice to choose another company. I was late for my appointment and was under a lot of stress!

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