Paige & Petrook Estate Agents Harrow Reviews
Stay away from this agent if you expect good service. I would never rent through Paige and Petrook again. Extremely rude, unhelpful staff and very patronising whenever I had any dealings with them. I was ill informed\not informed at all when the property I was living in was sold. I had been given a date that my tenancy expired yet completion on the sale took place 3 weeks early.I had paid my rent up until the date I had been informed tenancy would cease yet when I requested the refund due for the 3 weeks overpaid I was informer very rudely that I was not entitled to a refund and that they would not be discussing this any further with me! Obviously this amount was several hundred pounds and as yet I have not received what I am entitled to. The new landlord obviously required payment (A private landlord not letting through Paige and Petrook) and therefore I ended up paying a second lot of rent for the same period so that I did not face eviction and the wait for my refund goes on. Livid. Customer Service is something this letting agency needs to be trained in. I'm disgusted.
12-01-15
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Terrible service. I would not recommend them at all the only reason I gave them a star is because it was required. Complete lack of communication throughout our entire tenancy. Mould issue in one of the rooms blamed on us after 3 weeks in the property despite it being noted in the check in!!!! Workman being sent who I do not believe were vetted at all, and now to top it all off deposit due back today (10 days after check out) and I am being told that they may or may not get it done as they are "too busy". When I advised it was their responsibility I was told I was being aggressive! Absolute joke.
30-06-14
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